Skip to main content

Data attached by default

This is the data Shake automatically attaches to every ticket you receive, whether it's user feedback or a crash report. All of this is done out of the box, you don't need to code anything.

Automatically attached

Time when the ticket was reported

Device OS

Device model


Your app version

Connectivity details

NFC status

Font scale

Screen the ticket was reported from

Time zone

Battery status

Memory status

Screen resolution

Screen orientation


Low power mode

Storage status

Authentication to unlock device

Screen density

Timeline of app lifecycle events

Timeline of console logs

Crash report stack trace

Granted dangerous permissions 1

1 Shake tracks the status of these runtime permissions, also known as dangerous permissions:

  • SMS

On your Shake dashboard, only those permissions that the user has granted access to are listed. The ones you don't see were either denied or not requested at all.

Attach more data

If you want Shake to attach custom data to your tickets, you can do that as well. Read about attaching your own variables to tickets with Ticket metadata.

Do you also want to attach files to tickets programmatically? Visit Auto attach files.


On Android 8.0 and higher it's not possible to get the name of the Wi-Fi the device is connected to. If that info is important to you, add the following permissions to your app's AndroidManifest.xml file:

<uses-permission android:name="android.permission.ACCESS_FINE_LOCATION" />
<uses-permission android:name="android.permission.ACCESS_COARSE_LOCATION" />
<uses-permission android:name="android.permission.CHANGE_WIFI_STATE" />

You also have to request location permission from the user, and their location services have to be turned on while reporting a ticket.

More info on this Android system limitation can be found in the Wi-Fi scanning overview guide.