Overview

Customize both the data Shake collects and the way Shake behaves

Introduction

Shake automatically attaches useful data to the user tickets. Also, you can set up custom data you want to attach to the tickets before ticket is created to make it even more useful.

Elements of the New ticket screen

Your users send you their feedback from the New ticket screen. Read how to customize it:

• Custom forms

Collected data

Shake attaches useful data to user feedback. Read all about it:

Custom forms

Data attached by default

Activity history

Screen capture

Screen recording

Custom Ticket data

Data privacy

Decide what needs to stay private and learn everything about data Shake collects:

• Data privacy disclosure

⚡️ Shake is improved every week. Stumbled upon a bug? Want a new feature to be added? Create new tickets and upvote existing ones on the Public feedback board.