Overview

Customize both the elements of Shake's New ticket screen and the data Shake collects.

Introduction

Whatever you tweak, your configuration settings apply to the User feedback module.

Elements of the New ticket screen

Your users send you their feedback from the New ticket screen. Read how to customize it:

• Custom forms

Collected data

Shake attaches useful data to user feedback. Read all about it:

Custom forms

Data attached by default

Auto screenshot

Auto screen recording

Activity history

Black box

Custom Ticket data

Auto attach files

Data privacy

Decide what needs to stay private and learn everything about data Shake collects:

• Protect sensitive data
• Data privacy disclosure

⚡️ Shake is improved every week. Stumbled upon a bug? Want a new feature to be added? Create new tickets and upvote existing ones on the Public feedback board.