MCP server
The Shake MCP (Model Context Protocol) server connects your AI agents and tools to the tickets, crashes and end users you have collected in Shake — to read them, triage them, reply to the people who reported them, and set up new apps.
Prompt examples
After you connect to Shake, here's what you can ask ChatGPT, Claude, Cursor or any other tool you use.
Understand a ticket
- How do I fix this issue https://app.shakebugs.com/acme/user-feedback/app/1 ?
- What do you think about this feature suggestion https://app.shakebugs.com/acme/user-feedback/web/2 ?
- Show me the screenshot from https://app.shakebugs.com/acme/user-feedback/app/4
- Analyze this issue and show me the video: https://app.shakebugs.com/acme/user-feedback/app/5
- Get the session replay for this ticket and tell me what happened https://app.shakebugs.com/acme/user-feedback/app/6
- Who reported this, and what else have they run into?
Find things
- What new crashes came in today on Android?
- Show me every open ticket on version 2.1 that isn't tagged "known"
- Which of my tickets are unread?
- Who are our noisiest reporters this month?
Get work done
- Triage this ticket, then assign it to me and set it to In progress
- Close all of these tickets and tag them "duplicate"
- Add an internal note explaining what we found
- Draft me a reply for this user https://app.shakebugs.com/acme/user-feedback/app/3
Ship and follow up
- Is 2.1.4 healthy? Anything regress since 2.1.3?
- We shipped the fix — let everyone who hit this crash know
- Set up Shake in this repo
- In Shake Android SDK, how do we add custom data to bug reports?
note
Anything that reaches a real person — replying to a reporter, notifying everyone affected by a crash — or deletes a ticket is previewed first. Your agent shows you exactly who gets what, and sends only after you approve. See the confirmation flow.
