When Shake's New ticket screen is invoked, a screenshot is automatically attached to it.
Imagine a case where you leave the auto screenshot enabled and you set up Shake in a way that your users report all their issues and suggestions only by visiting My account → Help in your app. Since Shake would always be invoked from that same place, every ticket your users send you would always have the identical screenshot attached. That would be both confusing and useless.
Disable auto screenshot using the following snippet:
Visit Protect sensitive data to learn how to easily mark any view as private so it's automatically deleted from the auto screenshot.