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Release notes

This page lists all updates to the Shake Flutter SDK.

What's next?

What would you like us to build next? Upvote upcoming features and suggest new ideas on the Public feedback board.


December 12, 2023  Latest version

What's new

We know it's important to keep your dashboard clean and well organized, that's why you can now simply add tags to your tickets programmatically via code.

Bug fixes

We fixed a few minor bugs that were causing problems. Shake is now more stable and runs even smoother.


September 19, 2023  

What's new

We’ve made it possible for users to open a New chat without submitting a New ticket.
Additionally, you can customize Shake home screen buttons according to your taste.

Chat notifications are upgraded with push notifications, so users can receive chat notifications even when app is closed. Also, there’s now a neat seen indicator that tells you exactly if the message was seen or not. 🚀

From now, you can execute a block of code when certain actions are triggered within Shake.

This version now contains Turkish, Korean and Dutch translations, which additionally extend the lists of languages into which Shake's been translated.

Bug fixes

We fixed a few minor bugs that were causing problems. Shake is now more stable and runs even smoother.


July 5, 2023  

What's new

Introducing Custom branding! 🎨️

From now you can customize the appearance of the Shake SDK with your brand's colors, fonts, and more and align the SDK with your brand's identity for a consistent user experience.


April 18, 2023  

What's new

We're excited to announce the latest feature in our SDK, which allows you to create a custom feedback form. Now you can collect even more detailed information from your users and tailor the form to your specific needs. Say goodbye to generic feedback form and hello to personalized data collection!


July 25, 2022  

What's new

The unread chat messages listener is now available in Shake. Anywhere in your app, you can show a user how many unread messages in Shake they have.

Bug fixes

Whoops! If you passed null to Shake user register or update methods, that would crash your app. Is crashing any good? No — so we knew what to do. Now everything works smoothly. While we were at it, we patched a few other obscure edge cases that you were not even aware of.


May 17, 2022  

What's new

The former Inspect screen has turned into an entire Inspect section. Your testers can now browse, filter and share ticket's Activity history, inspect every log, see Ticket metadata, User metadata and the stack trace — all without ever leaving your app.

Bug fixes

We fixed a few minor bugs that were causing problems. Shake is now more stable and runs even smoother.


December 24, 2021  

What's new

Chat, the most popular feature on the Public feedback board, is now available.

Bug fixes

There were a few minor bugs that caused problems, like bugs do. We fixed those, and improved the SDK stability too.


October 27, 2021  

What's new

We've completely redesigned Shake to continue delivering you more and more options in a scalable manner. It also started supporting dark and light themes, so it can beautifully fit into your app in either case.

We introduced a Home screen where your users can see tickets they previously reported.

This version now contains Russian, Italian, Polish, Latvian, Estonian and Thai translations, which additionally extend the lists of languages into which Shake's been translated. Your users whose default device language is set to one of these will automatically see Shake in their language.


May 26, 2021  

What's new

We migrated Shake SDK to null safety. Null safety helps you avoid a class of bugs that are often hard to spot, and as an added bonus enables a range of performance and stability improvements.


April 29, 2021  

Bug fixes

We happily squashed a few pesky bugs.


April 28, 2021  

What's new

You wanted us to get rid of Quick Facts (one long concatenated string) and introduce Ticket metadata (useful key-value pairs) instead. So we did it.

Not all of you love the default Shake color. Now, whenever users open it up, Shake can appear in your brand color and with your logo.

Your users can at last attach their own files to tickets! They can also remove any of them with a subtle long press. Neat.

The Wrap-up screen is now a tiny bit more helpful than before. If your users want to, they can read how to report great bugs, report any SDK hiccups to us or recommend Shake.

If you want to, Shake's Activity history now allows you to send yourself any custom logs, and read the notifications users receive.

Users can finally report different types of feedback: bugs, suggestions and questions.

Screenshots are cool, but wouldn't it be even cooler if you could watch a short video of what a user did before reporting the ticket? That's why we introduced Auto screen recording.

We've all been waiting for this! Your users can record an additional video of their screen or grab one or two more extra screenshots and attach them to the ticket they're submitting — without ever leaving your app.

Shake will now automatically redact sensitive data from your network requests, notifications and touch events so it never reaches Shake servers.

Shake now allows you to protect sensitive data on the mobile device itself, so it never reaches the Shake servers. It can be used for notifications, network requests, screens and screen elements.

We've added console logs to Activity history.

You can now use the in-app intro message to inform your users about Shake availability.

We updated the start method. The configuration keys are now loaded via the method, and not with the values from the .plist and .xml files.