Skip to main content


Decide how you want Shake user feedback to be invoked.

Invoke manually

By default, Shake user feedback is invoked when a user shakes their device. You don't need to code anything:

Open Shake New ticket screen

But if you want to, you can customize that.

Let's look at an example where you want Shake user feedback to be invoked either when your users shake their device or when they take a screenshot:

Shake.getReportConfiguration().isInvokeShakeOnShakeDeviceEvent = true
Shake.getReportConfiguration().isInvokeShakeOnScreenshot = true
Shake.start(this, "app-api-key")

You can also change the preferred invocation event on-the-fly during runtime. Here’s a list of all available options. Feel free to use any combination of these:

Shake.getReportConfiguration().isInvokeShakeOnShakeDeviceEvent = true
Shake.getReportConfiguration().isShowFloatingReportButton = true
Shake.getReportConfiguration().isInvokeShakeOnScreenshot = true
Shake.getReportConfiguration().isInvokeShakeOnRightEdgePan = true

Also, feel free to change which Shake screen is shown when Shake user feedback is invoked manually:

Shake.getReportConfiguration().defaultScreen = ShakeScreen.NEW
Shake.getReportConfiguration().defaultScreen = ShakeScreen.HOME
Shake.getReportConfiguration().defaultScreen = ShakeScreen.CHAT

If you are showing Shake chat screen, make sure that you have registered your app user. Otherwise Shake home screen will be shown.

Shaking gesture

By default, the shaking gesture opens Shake user feedback.


If you are testing Shake SDK on your computer, keep in mind that the Android Emulator’s "shaking gesture" is too weak to invoke Shake. You can decrease Shake's threshold as described below, or use another invocation method.

The shaking threshold can be fine-tuned too. Let's decrease it, for example, so that Shake user feedback is easier to invoke:

Shake.getReportConfiguration().shakingThreshold = 400 // Default value is 600.

A valid threshold value range is 1 - 1000. Higher values represent higher thresholds, meaning that a stronger motion gesture will be required to invoke Shake user feedback.

Floating button

This invocation event creates a floating button on top of your app's UI which your users will be able to see and drag around the screen at all times.


In the Android Emulator, you might need to click the button twice if one click doesn’t do it. Also, system interface elements may sometimes get in the way of the button.

Taking a screenshot

Shake user feedback will be invoked when your user takes a screenshot while using your app.


The only way for any SDK to realize that a screenshot has been captured is to monitor the screenshots directory. Because of that, if you opt for this invocation method, storage permission will be requested from a user when they launch your app.

Right edge pan

Shake user feedback will be invoked with a one-finger swiping gesture from the right edge of the screen.


The right edge pan gesture won’t work if performed over a ListView or ScrollView. Use one of the alternative ways to invoke Shake instead.

Invoke through code

Invoke Shake user feedback through code by calling the method anywhere after Shake.start.

The show method can be called with the argument ShakeScreen which determines the first presented screen in the Shake UI.


If an auto screenshot and auto screen recording are enabled, when you call ShakeScreen.NEW or ShakeScreen.CHAT they will be automatically attached to a ticket.

If enabled, activity history, black box and all other data are also automatically attached. No additional code is required.

If you are showing Shake chat screen, make sure that you have registered your app user. Otherwise Shake home screen will be shown.